Very good massages, I have only been there for the spa part. They do an outstanding job on that every time.
Made the reservation over the phone and got appt for 90 minute massage for 4:15pm for my sister n myself. We were never told to come in early to fill out paperwork. Got there on time where the reception was on the phone with a customer who made appt online and they had no record so we had to wait to be taken.
Beck comes back in and started working on me with a soft touch. In the middle of the massage she worked on my feet I thought this was part of my massage. But in my mind I counted just in case and I might of gotten 3 minutes on each foot. Then she continue on to the massage again. When I turned over I told her I needed a towel for my neck and she put the thing that you lean your face on for my back.
We then asked the reception if we could add on a 30 minute reflexology and there wasn't time but we switched to a 60 minute massage and 30 minute massage so more time was wasted. Then was handed a glass of water that wasn't cold and given paperwork to fill out. The paperwork took about 2-3 minutes to fill out. Gave to the reception and waited for the girls to come out to take us. For whatever reason they thought my sister n me were going to be in the same room. Now the girls had to go back and get rooms fixed for us. Now it's 4:30pm. The girl Beck spoke to me for a few minutes and then I had to undress.
When she told me it was over I was quiet surprise. She left her phone in the room and I checked the time it was 4:37. That wasn't even hour n half from my original starting time. When I came out I asked her and I was told they start by my appointment time and I was suppose to be there 15 minutes early to fill out paperwork. I have had plenty of massages and I cannot see myself ever going back her.
I had a wonderful time with my manicure specialist, Alexis. Can't say the same for my friend that accompanied me. Her nails were sloppily painted and smudged. She left with polish all over her hands. For the price, I would expect impeccable service. My poor friend looks like her nails were painted by a 6 year old.
Great staff great expeience, perfect environment
It was terrible.
I have had excellent experiences here. I have used their hair, nail, waxing, and massage services over the years. Once, the masseuse didn't show up, and not only did the immediately reschedule me, they comped it. Their employees are friendly and the ambiance is relaxing.
White Rose Day Spa Hair Design is a US Spa based in Vestal, New York. White Rose Day Spa Hair Design is located at 4535 Old Vestal Rd, Vestal, NY 13850, USA.
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