I use to go here often however one day I ordered a root beer float thru drive up. He stated what size. I said it only cones in one size. No he reported it came in three sizes. So I ordered a large root beer float. I received the drink and realized it was just root beer. Not a float. I believe he was the manager stated that was what I ordered. I said I had ordered a root beer float. He said I did not. I stated I would like to order the float as that was what I ordered. He stated I had to get back in the line and order the float. I said that was what I ordered. I would pay the difference. He stated the next customer was waiting . I stated I was the current customer and I did not receive what I ordered. He stated I had to get back in the line again and re order. Finally I just left. I use to go here a few times a week. Have not been back since. Love the food not the treatment.
We got 2 root beer floats and cones for the kids. The cones we're good. The root beer floats were disgusting. The root beer needed to be changed. We brought them back to the counter and the employee put a straw in one of the drinks and took a sip. He said it tastes like root beer to me and gave us back the drinks. Disgusting and totally unacceptable.
The prices are a bit high, but the food is fresh and hot. I enjoy that it is a Long John Silvers and A&W combo.
If I could give this place no stars I would. Customer service is seriously lacking. I was greeted by a man with dripping wet hands who took my money. I watched him wiping dirty counters and then with his dripping wet hands handle my food. I expressed concern and was told the water is sanitized and it's not a big deal. I said well you are wiping dirty counters. The manager then came and said is there a problem? I said well this man's hands are dripping wet and he is handling my food. I was shocked when the manager said big deal it's sanitized water. Hello he is wiping dirty counters and touching my food with his bare wet hands. The manager then said big deal it happens everywhere. I said no it most certainly doesn't. To witch he replied "Why don't you get a job."
Fantastic Breaded Fish with malt vinegar dressing. Can't beat their "Cold" root beer and root bear floats in frosted mugs.
A W is a US Restaurant based in Vestal, New York. A W is located at 1919 Vestal Pkwy E, Vestal, NY 13850, USA.
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